Returns and Exchanges
Returning an Unused/ Unopened Item
Due to the ongoing COVID-19 pandemic, we are not accepting any product returns to in order to ensure our facility remains COVID-19 free. All sales are final.
Our normal return policy is as follows:
We are offering our customers complete peace of mind by providing a 30-day money-back guarantee on all unopened products. You can shop confidently. knowing that you can return any product that you have not used. However, after the 30 day period, we cannot offer any returns or exchanges.
The item that you wish to return should be unused and should be in its original packaging. If the item returned has been opened it will not be eligible for a refund. You should send a receipt or proof of purchase along with the item that you wish to return to speed up the process.
Items eligible for return cannot be clearance or sale items, these cannot be returned or exchanged. This policy adheres to regularly priced items, and only these are eligible for returns and exchanges.
We offer our customers either a full refund or exchange for the same value if you are returning an unopened product within the 30-day period.
The shipping costs associated with returning an unopened item are the responsibility of the customer solely.
Returning An Item that has been Opened:
Once a product has been opened it cannot be returned for a refund. In case the product you received has been confirmed to be faulty, we shall work with our technical department to either repair the item or replace it.
In order to determine if the product delivered is defective, please contact our technical team as soon as possible and provide us as much detail about the issue including any pictures or videos demonstrating the defect.